Introduction

• By accessing this website or making a donation, you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between Big Fin Universal Help (the NGO) and its donors, volunteers, and website visitors.

Donation & Financial Policy

• Voluntary Contribution: All donations are made voluntarily. No material benefits, services, or goods are expected in return for contributions.
• Identity Verification: In compliance with Indian Income Tax laws, providing a PAN Card is mandatory for all donations exceeding ₹50,000.

Operational & Ethical Standards

• Inclusivity: We provide aid without discrimination based on religion, caste, gender, or political belief.
• Neutrality: The NGO remains strictly non-political. No funds shall be diverted to support political parties or candidates.
• Professional Conduct: As an MSME-compliant service provider, we adhere to high operational standards and a zero-tolerance policy toward corruption or bribery.
• Force Majeure: The NGO is not liable for delays in project execution caused by natural disasters, war, or government restrictions.

Refund & Cancellation Policy

• Request Timeline: Refund requests for erroneous donations (e.g., double debits) must be made within 7 working days.
• Documentation: Donors must provide valid proof, such as a bank statement or transaction ID, to process a refund.
• Finality: Once a donation is utilized for a specific relief project, it may become non-refundable.

Data Privacy & Digital Rights

• Confidentiality: We respect donor privacy. Your information will not be shared with third parties without explicit consent.
• Intellectual Property: All content, including stories and media on our website, is the property of Big Fin Universal Help. Unauthorized reproduction is prohibited.
• Dignity in Media: We are committed to protecting the dignity of our beneficiaries; we do not publish content that exploits or compromises their safety.

Legal & Governance

• Jurisdiction: Any legal disputes or disagreements will be subject to the jurisdiction of the local courts where Big Fin Universal Help is officially registered.
• Right to Refuse: We reserve the right to decline donations from sources deemed unethical, illegal, or inconsistent with our mission.
• Force Majeure: The NGO is not liable for delays in project delivery caused by circumstances beyond our control, such as natural disasters or government-imposed restrictions.